Refund Policy

1. The Short Version

Prompts are digital goods that are delivered in full the moment you pay. Once the prompt body is unlocked, the product has been consumed and the sale is normally final.

That is not the whole story, though. We refund without argument when the fault is ours, when you were charged twice, or when a prompt is not what its preview promised. This page explains exactly where the line sits.

This policy sits alongside our Terms of Service and Membership Agreement.

2. Individual Prompt Purchases

2.1 When we refund

• Duplicate charge. You were billed more than once for the same prompt or order.
• Payment succeeded but nothing unlocked. If we cannot repair the unlock, we refund in full.
• Materially misdescribed. The prompt does not produce anything resembling its preview, or its stated language, structure or target tool is wrong.
• Unauthorised payment. A charge you did not make and did not authorise, once verified.
• Accidental purchase, still locked. You bought the wrong item and have not revealed the prompt body.

2.2 When we do not refund

• You have already unlocked and read the prompt body, and simply changed your mind.
• The AI tool you pasted it into produced a result you did not like. Generative models are non-deterministic; output quality also depends on the model, the plan and the follow-up edits on your side.
• Your third-party AI subscription ran out of credits, or the tool changed its behaviour after a model update.
• You bought a prompt whose preview you did not read.
• The request arrives more than 14 days after the order.
• The account is under investigation for abuse, resale of prompt content, or chargeback fraud.

2.3 Not sure whether output quality is a defect?

Send us the prompt, the tool you used, and what you got. If a prompt is genuinely broken we would rather know — we will refund you and fix or delist the listing.

3. Membership

Membership is a one-time purchase that unlocks the entire in-house prompt catalogue immediately. Because the full benefit is available the instant it activates, membership is generally non-refundable.

We do refund a membership when:

• it was charged twice, or charged after you already held an active pass of the same tier;
• the payment succeeded but the membership never activated and we cannot activate it manually;
• it was purchased in the last 7 days, and no prompt has been unlocked under it.

Memberships are one-time purchases and do not auto-renew, so there is no renewal charge to cancel. A yearly membership simply stops at its expiry date. See the Membership Agreement for the full terms.

Redemption codes that have been activated cannot be refunded or transferred.

4. Creator Earnings and Refunds

When a buyer is refunded, the corresponding creator earning is reversed from the creator's balance. If the earning has already been withdrawn, the amount is deducted from future earnings.

Repeated refunds against the same listing trigger a review, and the listing may be unpublished.

5. How to Request a Refund

Email us from the address on your account with:

1. your order number;
2. the prompt or membership concerned;
3. what went wrong, with a screenshot if the issue is visual;
4. the AI tool and model you used, if the complaint is about output.

We acknowledge requests within 2 business days and decide within 7 business days. If we need more information we will ask before deciding, and the clock pauses until you reply.

6. How Refunds Are Paid

Refunds always return to the original payment method — we cannot redirect them to a different card, wallet or account.

Channel	Typical time to appear
Card via Stripe	5–10 business days
WeChat Pay	1–3 business days
Alipay	1–3 business days

The processing time is set by your bank or wallet, not by us. Currency-conversion differences between the charge and the refund are set by your bank and are outside our control.

Once a refund is issued, access to the refunded prompt or membership is revoked.

7. Chargebacks

Please contact us before opening a dispute with your bank. A chargeback freezes the order for weeks and usually ends up slower than a direct refund.

Accounts that file a chargeback without contacting us first may be suspended, and any content unlocked under the disputed order may be revoked pending resolution.

8. Statutory Rights

Nothing in this policy removes rights you have under mandatory consumer law where you live. Where local law grants a withdrawal period for digital content, that right applies — noting that in many jurisdictions it lapses once you agree to immediate delivery and the content is unlocked.

9. Changes

We may update this policy. The version that applies to your order is the one published on the day of purchase. The "Last updated" date at the top of this page reflects the current version.

10. Contact

Refund questions go to the contact address shown in the site footer. Include the order number and we will get to it faster.